Warranty Policy

WARRANTY POLICY

All Tronibox products purchased directly from our website are covered by a one-year warranty from the date of delivery.
Warranty Coverage
The warranty covers confirmed hardware or software defects that occur under normal use.
Depending on the issue, we may provide technical support, repair the product, or replace the defective unit.
What Is Not Covered
The warranty does not cover:
• Accidental or physical damage
• Damage caused by misuse, liquid exposure, or improper installation
• Unauthorized repairs, modifications, or unofficial firmware
• Normal wear and tear
• Internet connection issues
• Problems caused by third-party apps, channels, or services
Warranty Claims
If you experience any issues with your SuperBox, please first contact our Technical Support team through the Contact Us page. Our support team will guide you through the necessary troubleshooting steps.
If the issue cannot be resolved and our Technical Support team confirms that the product is defective and that a return or replacement is required as a final solution, please contact us at 《customer@superboxtvboxstore.com》 and provide:
• Your order number
• Product model
• A description of the issue
• Photos or videos showing the problem, if requested
• Confirmation from our Technical Support team
Product Returns
Customers must contact us and receive return instructions before sending a product back.
Products returned without prior approval may not be accepted.